We answer every message — typically within one business day.
Email us at [email protected]. This inbox is monitored by our operations team, not a ticket bot. You can also use the contact form on our homepage.
To resolve your request in a single round, please include:
If a shipment is time-critical (e.g. a package at risk of missing a carrier cutoff), start your email subject with URGENT — these are prioritized ahead of the normal queue.
You can uninstall the Heliosync app at any time from your store's admin. Access to new data ends immediately and stored data is deleted or anonymized according to our retention schedule. If you would like deletion confirmed in writing, just ask.
If we enable additional bot protection (e.g. a verification widget on the contact form), the verification provider may set strictly necessary cookies solely to confirm you are human. No such technology is used for tracking or advertising.
Security cookies protect the Site — and you — against automated attacks, credential abuse and denial-of-service attempts. Because the Site cannot be delivered safely without them, they are exempt from consent requirements under applicable e-privacy rules. Everything else on this Site is either not used at all or stays on your own device.
Where cookie data involves personal data (such as an IP address processed by our security provider), the legal basis is our legitimate interest in operating a secure, reliable website (GDPR Art. 6(1)(f)). The language preference involves no personal data and never leaves your browser.
You can control and delete cookies through your browser settings. Every major browser lets you block or remove cookies:
You can also clear localStorage from the same settings screens. Note that blocking strictly necessary cookies may prevent parts of the Site from functioning correctly — for example, security checks may repeat more often, and your language preference may reset on each visit.
We do not track you across other websites; our only measurement is first-party and session-scoped: the Site behaves the same whether or not your browser sends "Do Not Track" or "Global Privacy Control" signals.
For details on how Cloudflare processes data, see Cloudflare's own privacy documentation on their website. We choose providers that process data as processors on our behalf and only for the purposes described here.
Cookie lifetimes are listed in the table above. Server-side security logs that may correlate with cookie activity are retained for up to 12 months, as described in our Privacy Policy.
If we ever introduce new cookie categories (for example analytics), we will update this page before doing so and, where legally required, ask for your consent first. The current version, with its effective date, is always available at this address.
This Policy is provided for transparency and does not constitute legal advice to any reader. While we keep this page accurate and current to the best of our ability, third-party providers may change the technical names or durations of their cookies; such changes do not alter the purposes described here.
Questions about this Cookie Policy or our data practices:
MYRA SUPPLIER LTD — [email protected]